TERMS & CONDITIONS

 
 
 

Whilst every effort has been made to ensure that the information contained on our website is accurate and up to date, Fitness Litestore/Bodypower Sports Ltd cannot be held liable for any errors, omissions or price changes. This is due to continuous product development specifications, possible colour changes and we may also substitute a product for one of similar or better quality. Please confirm upon placing your order. (E & OE.)

  • Please consult your doctor before using any product.
  • All products are subject to availability.
  • All products are delivered flat packed and will require assembly by you. Installation may be available for an additional charge.

Buy with confidence

Your satisfaction is very important to all at Fitness Litestore. If you are not satisfied or have questions about your order, please Text our Customer Service Department on +1 740-521-9730 (Monday to Friday 9am-6pm; Saturday 9am-5pm; Sunday 11am-2pm).

 

Price Promise

At Fitness Litestore we pride ourselves on being able to offer our customers premium products at the best possible prices, which is why we will try our absolute best not be beaten on price. If you find the same like-for-like product offered at a lower price elsewhere prior to purchase, contact us by phone, email or LiveChat and we’ll do our best to match or beat the competitor’s price for you.

After Sale Price Promise

If you find the same like-for-like product offered at a lower price elsewhere within 14 days of purchasing the item(s) with Fitness Litestore, we will refund 110% of the difference.

Exclusions

Please note: Concept II Rowing Machines, Concept II branded products and York products are excluded from our price promise. To be elgible for our price promise, the product available elsewhere must be new (i.e. not ex-display item), the same manufacturer and SKU, and must be in stock and readily available from a US-based company. For example, out of stock products found via Google would not be eligible for our price promise. There may also be rare exceptions where we are unable to match a price due to a competitor’s exclusive promotion, or if the seller is not a genuine retailer (e.g. member of the public, eBay retailers, some Amazon retailers, and “bogus” websites set up with the aim of defrauding members of the public).

Customers will not qualify for interest option credit finance on price matches unless this was also included in the competitor’s price.

How to Order

We have 5 methods for you to place your order – telephone, Whatsapp, mail, in-store and online. All orders must be paid for in full before they will be shipped or ordered from the supplier. This includes any item that is put on back order for you because it is out of stock. Payment is necessary so that we can allocate the incoming stock to your order. If you do not wish for payment to be taken for back order items, we will be able to leave the item on back order for you, but we cannot guarantee that there will be free stock available to fulfil your order.

Please note: in all cases we must have a contact telephone number for you. We will not be able to process your order without this information.

We accept the following payment cards: ZELLEPAY ,APPLE PAY, GOOGLE PAY ,VENMO,    eTranfer ,VISA and Mastercard credit cards, and Debit cards with a VISA or Mastercard logo. We also accept PayPal (online only).

If you are ordering by credit card, the goods must be sent to the card holder’s registered address. If you require the goods to be sent elsewhere (i.e. a work address) you must telephone Fitness Litestore prior to ordering. You will be required to provide additional information.

In some intances, we may need to refund an order post-purchase should the order or payment not meet our internal  prevention checks. 

 

Whatsapp Orders – Whatsapp the order to Fitness Litestore Whatsapp line:+1 740-521-9730. All whatsapp orders must be paid by Zelle/Applepay/Venmo /Google Pay. We will Text you to confirm receipt of your Whatsapp order.

Website 30 Day Return Guarantee

Our Returns Policy can be found here.

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have a right to cancel your order for any item purchased from our website for a full refund. This does not apply to items made to your specification, perishable goods or goods purchased in store.

Please note: goods purchased in store are exchanged at the manager’s discretion and may be subject to a cancellation fee. To cancel your order you must write to us at our Ohio Head Office or send an email to contact@thefitnesslite.com either before your order is despatched or within 14 days of delivery of your item(s), quoting your order number.

Head Office Address:

Litestore Ltd USA
2174 W 6th St, Cleveland
NN3 8RJ , OH 44112

If you cancel your order in writing after it has been shipped but not yet received or you refuse to accept the delivery, then you are responsible for all return freight charges to Fitness Litestore. If you refuse to accept delivery of your order because it has arrived damaged you will not be charged for its return. If you cancel your order in writing within 14 days of delivery of your item(s), it is your responsibility to return the item(s) to Fitness Litestore at your expense. You must ensure that the goods are securely packed and insured against loss or damage and the goods arrive in an as new, saleable condition by a carrier that requires a signature as proof of delivery.

Delivery Information

Due to the size of some delivery vehicles, Fitness Litestore or any carriers delivering on behalf of us must be informed of any restrictions regarding access for the delivering vehicles and access to the property. This includes but is not limited to: steps (including those that require climbing to gain access to the property entrance), any overhanging/low trees/shrubs, steep driveways, narrow lanes, tight bends or any other restrictions that may make it difficult for the delivering vehicle to gain access to the point of delivery. Fitness Litestore will not accept any claims for compensation arising from non/failed/refused delivery of any item where the carriers or we were not made aware of any points regarding access restrictions. In the event that the item is refused/cancelled due to these restrictions, the customer is liable for all carriage charges. Orders under 20KG may be left at an access point by our appointed carriers should the initial delivery attempt fail.

All orders over $999 are delivered FREE to US addresses (exclusions apply).

 

Collection of faulty products

In the event of an item being received that either develops a fault or is found to be faulty upon delivery, we will arrange to have this item collected free of charge or an engineer to call at the discretion of the manufacturer. Items for collection must be packed in secure appropriate packaging and be made available for collection by our carriers within 24hrs of you notifying us that they are faulty. If when the carrier arrives to collect the goods they are found not to be available/ready, a charge, which will be payable by you, will be made for the carrier to recollect. Once the items are received back at Fitness Litestore, we will inspect the product(s), and if necessary arrange to send out a replacement product.

Please note: if the product is found on inspection not to be faulty on its return to us, we may send this item back to you, and all delivery charges will be payable by you. If proof of purchase cannot be shown, then we reserve the right to charge for any/all repairs. Goods purchased in store are exchanged at the manager’s discretion and may be subject to a cancellation charge.

 

Installations

Please find our installation terms and conditions Installation Page

Repaired Item(s)

All returned items will be on a delivery only basis, no installation will be carried out unless agreed by Fitness Litestore prior to delivery.

Privacy Policy

Our Privacy Policy can be found here.

Warranty Information

All products on our website and in our catalogues are covered by a manufacturer’s warranty. If you are using any of the products in an environment other than in a residential house, you must check to see if the product you are purchasing has a warranty for the environment you are going to use it in. For example, a product with a “home use” warranty will have no warranty whatsoever if used in a Full or Light Commercial environment. If you are unsure as to which classification of usage you require, please ask and we will be happy to check if the chosen products are suitable. No manufacturer’s warranty covers failure of a product if caused by unreasonable or abusive use, if the customer alters the product in any way or if the customer fails to provide reasonable and necessary care. Warranties typically extend only to the originally purchaser, and can not be transfered. Warranties also vary from manufacturer to manufacturer; if you require clarification of the terms for particular products, we will be happy to supply these for you if not already detailed on the website.

Non US  Warranties (including Isle of Wight, Isle of Man, Europe & ROW – Rest of World)

If you live outside the US & CANADA, it is advisable that you check whether or not the product you are wishing to purchase will have warranty outside the US & CANADA. Labour warranties for certain US offshore postcodes may not be available.

 

Return to Base Labour Warranty

The return to base warranty covers all parts (for the warranty period) from the date of purchase. Parts are either supplied to the customer’s US address free of charge or used in a service centre repair. In addition we also offer a parallel “return to base” labour warranty. Under a “return to base” warranty the customer has full responsibility for returning and collecting the item from our service centre, in the unlikely event it requires an engineer to repair. However subject to location our service department may be able to quote for a “collection and return service”, should this be required.

Consumables

These consumable items are not covered by Body Power (Fitness Litestore) warranty.

Treadmills

Running Deck
Running Deck Cushioning Assembly
Motor Cowling
Rubber Components
Side Rails
Foam Grips
Decals & Transfers
Running Belt
Motor Brushes
Transport Wheels

Cycles

Pedals
Pedal Straps
Crank Arms
Bottom Brackets
Rubber Components
Saddle
Foam Grips
Decals & Transfers
Resistance Mechanism Cables
Transport Wheels

Climbers and Vertical Trainers

Foot Pedals
Foam Grips
Rubber Components
Decals & Transfers
Resistance Mechanism Cables
Roller Wheels
Transport wheels

Crosstrainers

Foot Pedals
Saddle
Rubber Components
Foam Grips
Decals & Transfers
Resistance Mechanism Cables
Roller Wheels
Transport wheels

Rowers

Seat Rails
Seat Roller Wheels
Footplates Straps & Buckles
Saddle
Rubber Components
Handle
Pull Strap
Recoil Bungee
Foam Grips
Decals & Transfers
Resistance Mechanism Cables
Transport Wheels

Your statutory rights remain unaffected by the consumer guarantee.