WEBSITE RETURN GUARANTEE

 
 
 

To qualify for the Website 30 Day Return option, the product must have been purchased online on the Fitness Litestore website or over the phone. Please note the 30 Day Return option is not applicable to sales made in store. Some special order items (e.g. manufactured to order only or imported especially for a specific customer) do not qualify for the 30 Day Return option. Should this be the case, you will be advised of this prior to shipment.

If you are not fully satisfied with your purchase, you may return it (in its original packaging, freight prepaid by you) to us for a refund or credit. If your notification to return is received in writing after 7 days of receipt of goods, your refund or credit will be less any actual, delivery and/or assembly charges incurred by us, in getting the product delivered to you. Within 7 days you are only liable for return freight. Please note that any free of charge items received when purchasing the returned product(s) must also be returned or paid for in full. No returns will be accepted without prior written authorisation from Fitness Litestore.

In order to return your goods, you must obtain a Return Merchandise Authorisation number (RMA) from us within 30 days of delivery. All returns must be made using the original packaging and must arrive to us in good condition with freight pre-paid by you. The returned merchandise must be received back to Litestore within 10 days of receiving the RMA. You must prepay all shipping charges and insure the shipment, or accept the risk of loss or damage during shipment, which you will be liable for. To obtain a Return Merchandise Authorisation (RMA), please contact Fitness Litestore Customer Service department on +1 740-521-9730. We will credit your purchase immediately upon receipt of the returned item with an RMA number.

Please note that returned goods bought from our website will be inspected when returned – goods not in “as new” condition may be subject to a cancellation fee.

Customers should retain the original packaging material for at least 30 days; in the event of the item being returned to Fitness Litestore. Please note Litestore Ltd will not accept goods returned in non-original packaging. Please note any customer refusing to accept delivery of their order for any reason other than the product being damaged in transit will be subject to paying the return carriage cost incurred by Litestore Ltd.

Please note that during “lockdown” periods, only carriers are permitted to carry out returns on behalf of customers.

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have a right to cancel your order for any item purchased from this catalogue for a full refund. This does not apply to items made to your specification, perishable goods or goods purchased in store.

Please note that goods purchased in store are exchanged at the manager’s discretion and may be subject to a cancellation charge. To cancel your order you must write to us at our OH Head Office or send an email to contact@thefitnesslite.com either before your order is despatched or within 30 days of delivery of your item(s), quoting your order number.

Consumer Rights Act 2015

You have early right to reject goods that are unsatisfactory quality, unfit for purpose or not as described, and get a full refund. This right is limited to 30 days from the date you took ownership of the goods. If an item is faulty and needs to be returned, you do not need to pay postage costs for the return of the faulty item.